Termos de Uso

These Terms of Use set forth the “General Conditions” applicable to the use of services offered by DMC Paraná Turismo & Eventos Eireli – company name: Special Paraná Turismo Receptivo, Limited Liability Company, headquartered at na Rua Voluntários da Pátria, 262, sala 5 | 1st floor | Curitiba, Brazil, enrolled in CNPJ under No. 08.636.002/0001-83, hereinafter referred to as “Special Paraná Turismo Receptivo, ” including the services for the acquisition of tourism goods, products and services on the sites www.specialparana.com and/or www.curitiba-travel.com.br. 

Any person, hereinafter referred to as “User”, who intends to use the services intermediated by Special Paraná Turismo Receptivo and its partner companies, hereinafter referred to as “Partners” must accept these Terms of Use, and all other policies and principles governing it. ACCEPTANCE OF THE TERMS OF USE IS ABSOLUTELY REQUIRED TO USE THE SITE AND ITS SERVICES.

The User must read, make sure that he / she understands and accepts all the conditions set forth in the Terms of Use, as well as in the other documents incorporated by reference, before registering as a Special Paraná Turismo Receptivo User, by clicking on the respective link.

1. SUBJECT MATTER

1.1 The services object of this Terms of Use consist of making available to users, registered on its website, tourism packages for the purchase of products and / or services of Special Paraná Turismo Receptivo and its Partners.

1.2 Special Paraná Turismo Receptivo, as an online travel agency, puts on sale on its website tourism products and / or services. All purchases must be made through the Special Paraná Turismo Receptivo website, even those made in physical stores.

1.3 All services and products offered for sale have a detailed description. Reading this is essential to check in full what is being purchased on the site.

1.4 The following act will make the payment through the means available on the site. To make the purchase and payment, you must follow the instructions indicated on the site and choose the form of installment purchase, if made by credit card.

1.5 Upon confirmation of purchase, Special Paraná Turismo Receptivo will make available in the “customer area” a numbered voucher that will reproduce all conditions of use and / or delivery initially published on the website, in the description, so that the products and / or services are received. The User is aware that Special Paraná Turismo Receptivo does not own or own the products and / or services offered through the website, and that the packages are made on behalf of the respective Partner. By purchasing a product and / or service through the Site, the User declares to have adhered to the Booking Conditions and to know the conditions of use, payment, receipt and validity of these.

1.6 In promotional packages the User must make the reservation in accordance with the conditions mentioned in the regulation.

1.7 Notwithstanding the foregoing, Special Paraná Turismo Receptivo reserves the right to reimburse Users who are purchasing tour packages whose delivery may be compromised due to unforeseeable circumstances or force majeure. Such cases will be communicated via informative email, where two options for reimbursement will be presented: credits for use on the site with a term of one (1) year from the issuance or reversal of the payment made on the purchase of the Package, from according to the rules dictated by the current payment processing system. If there is no manifestation within 7 days, it will be understood that the User has tacitly opted for conversion to credits for later use in Special Paraná Turismo Receptivo. The reimbursement rules are contained in the service agreement. 

1.8. 1.8. In accordance with our Partner policies and policies, there is no provision for Special Paraná Turismo Receptivo to exchange or return tickets for events and / or shows after the purchase is made.

2. CAPACITY TO REGISTER AND BUY ON SITE

2.1 Special Paraná Turismo Receptivo’s services are available for purchase only by persons who have the legal capacity to acquire them. People who do not possess this legal capacity, under the terms of arts. 3 and 4 of the Brazilian Civil Law (Law No. 10.406 / 02), or persons who have been temporarily or permanently disqualified from Special Paraná Turismo Receptivo, cannot register and purchase products and/or services offered.

2.2 It is also not allowed for the same person to have more than one registration. If Special Paraná Turismo Receptivo detects duplicate entries through the data verification system, it will permanently disable all entries.

2.3 Legal entities may register through their legal representative.

3. REGISTRATION

3.1 Only the registration of the interested party who fills out all fields of the registration will be confirmed. The future User must complete the registration with accurate and true information, and undertakes the commitment to update personal data whenever changes occur.

3.2 Special Paraná Turismo Receptivo is not responsible for the accuracy of personal data entered by its Users. Users guarantee and are responsible for, in any case, the veracity, accuracy and authenticity of the registered personal data.

3.3 Special Paraná Turismo Receptivo reserves the right to use all valid and possible means to identify its Users, as well as to request additional data and documents that it deems pertinent, in order to verify the personal data informed.

3.4 If Special Paraná Turismo Receptivo decides to verify the accuracy of a User’s registration data and if it finds incorrect or untrue data, or if the User is evading or refusing to send the required documents, Special Paraná Turismo Receptivo may prevent the User from buying on the site or temporarily suspend, or permanently cancel the User’s registration, without prejudice to other measures deemed necessary and timely.

3.5 If any of the above sanctions are applied, the purchases made by the User on the site will be automatically canceled and reversed, and the User will not be entitles, for any reason, to any compensation or refund.

3.6 The User will access their account by e-mail and password, with a commitment not to inform third parties of this data, and being fully responsible for its use.

3.7 The User undertakes to notify Special Paraná Turismo Receptivo immediately, and through secure means, of any unauthorized use of his account, as well as unauthorized access by third parties. The User will be solely responsible for the operations performed on his account, since access will only be possible by password, which knowledge which is exclusive to the User.

3.8 Under no circumstances will the assignment, sale, rent or other form of transference of the account be permitted. Neither will be permitted new registrations by persons whose original registrations have been canceled for violations of Special Paraná Turismo Receptivo policies.

4. PAYMENT

4.1 Payment can be made by bank slip, debit card or credit card, following the rules below.

4.1.1 If payment is made by bank slip: (a) the slip must be printed after the order has been completed, as we do not send it by mail; (b) the slip may be paid at any bank or any bank branch; (c) the billing due date is 01 (one) business day after the order is closed. After this date, it will expire and payment cannot be made; (d) If you do not print it, payment may be made through your bank’s Home Banking. To do this, use the barcode located on the upper left of the clearance receipt; and (e) Payment will be confirmed within 03 (three) business days. In order for payment to be made by bank slip, the user must make the purchase at least 05 (five) business days in advance. 

4.1.2 If payment is made by credit card, Special Paraná Turismo Receptivo accepts credit card banners indicated at the time of purchase.

4.2 The purchase on the site will be through the provision of services of companies responsible for payment management, hired by Special Paraná Turismo Receptivo for this purpose.

4.3 Special Paraná Turismo Receptivo will not be able to intervene or be responsible for the results of the User’s relationship with the companies responsible for payment management, as they manage their operations independently of Special Paraná Turismo Receptivo.

4.4 Special Paraná Turismo Receptivo can in no way guarantee that the services provided by the payment management companies will function free of errors, interruptions, malfunctions, delays or other imperfections.

4.5 Special Paraná Turismo Receptivo will not be responsible for the availability or not of the services provided by the companies responsible for payment management or the impossibility of using the service.

4.6 29 days before the start of the event, in case of cancellation, 20% of the total purchase price will be charged, and any losses incurred by Special Paraná Turismo Receptivo will be deducted. 4.6.1. If the cancellation occurs 28 to 11 days before the start of the event, 50% of the total purchase price will be charged and any losses incurred by Special Paraná Turismo Receptivo will be deducted.   4.6.2 If the cancellation occurs 10 days or less before the date of the event, no amount will be refunded. 4.6.3 The cancellation request will only be considered if formalized in writing and sent by email, including the bank data of the account in which the corresponding amount must be deposited. 

4.7. 4.7. Upon receipt of the cancellation request, Special Paraná Turismo Receptivo will deposit the amount corresponding to the refund within 03 (three) business days. 

 

5. INTELLECTUAL PROPERTY

5.1 Special Paraná Turismo Receptivo may change, at any time, this Term of Use, aiming at its improvement and improvement of the services provided. The new Terms of Use will be effective from the date of its publication on the site.

6. PRIVACY OF INFORMATION

6.1 Special Paraná Turismo Receptivo will take all possible measures to maintain the confidentiality and security described in this clause, but will not be liable for any harm that may be derived from a violation of these measures by third parties using public networks or the Internet, subverting the security systems to access User information.

6.2 If you have any questions about the protection of personal data, or for more information about personal data and in cases where the confidentiality of this clause may be broken, please consult info@specialparana.com . 

7. USER OBLIGATIONS

7.1 Users interested in the tourism products and services advertised by Special Paraná Turismo Receptivo may purchase them during the period they are posted. The advertisement will end when the quantity of the product and/or service offered by Special Paraná Turismo Receptivo or its Partners is sold out, at the discretion of either party.

7.2 The acquiring User, after manifesting the intention to buy, undertakes to pay for the product. The purchase is irrevocable, under the terms of articles 427 and 429 of the Brazilian Civil Law, except in extraordinary circumstances.

7.3 By purchasing through the site, the Purchasing User declares to be aware of the terms of service published on the site, as well as the description of the service, prior to purchase and reproduced on the electronic voucher after purchase.

7.4 Special Paraná Turismo Receptivo is not responsible for any tax obligations imposed on users of the Site, as well as those of its Partners. As required by applicable law, the consumer will require the partner’s invoice in its transactions.

7.5 In accordance with the institutional policy of Special Paraná Turismo Receptivo, the resale of its products and tourism services is expressly prohibited. And the resale of credits granted by Special Paraná Turismo Receptivo to the User in any way is also expressly prohibited.

8. VIOLATION OF THE SYSTEM OR DATABASE

8.1 The use of any device, software, or other feature that may interfere with the activities and operations of Special Paraná Turismo Receptivo is not permitted. Any interference, attempt or activity that violates or contravenes the laws of intellectual property rights and/or the prohibitions stipulated in this Term of Use, will make the responsible party liable to the pertinent legal actions, as well as the sanctions provided herein, being also responsible for the indemnities for any damages caused to Special Paraná Turismo Receptivo and to third parties.

9. SANCTIONS

9.1 Without prejudice to other measures, Special Paraná Turismo Receptivo may temporarily, permanently warn, suspend or terminate a User’s account and initiate appropriate legal actions if: a) the User does not comply with any provision of this Term of use; b) breach of its User duties; c) commit fraudulent or malicious acts; d) the identity of the User cannot be verified or any information provided by the User is incorrect; or e) Special Paraná Turismo Receptivo understands that the ads or any attitude of the User caused any harm to third parties or Special Paraná Turismo Receptivo itself, or have the potential to do so. In case of disqualification of the user registration, all purchases will be automatically canceled. Special Paraná Turismo Receptivo reserves the right, at any time and at its own discretion, to request the submission of personal documentation of the User to remedy any type of irregularity, as well as update the registration of its customers.

 9.2. 9.2. The cancellation of purchases due to the application of the sanctions set forth herein will imply the refund of the amount already paid by the User, with the due deduction and application of a fine of 30% of the amount to be refunded. If there are losses exceeding this amount, they will be deducted to the limit of the loss. If the damage exceeds the amount already paid, the user will be notified to make his payment in 3 (three) business days under penalty of incurring the appropriate legal measures. 

10. USE AND RESPONSIBILITY POLICY

10.1 Special Paraná Turismo Receptivo is not the owner of the tourism products and/or services provided, does not keep them in its possession and does not provide packages on their behalf. In addition, Special Paraná Turismo Receptivo does not intervene in the delivery and/or use of products and/or services purchased through the site. It is merely a travel agency that acts as an intermediary for the services/products available on its site for purchase.

10.2 Special Paraná Turismo Receptivo will not be responsible for the effective fulfillment of obligations assumed by the Users.

10.3 Special Paraná Turismo Receptivo is not responsible for the loss, theft, damage or loss of the numbered voucher to identify the purchase after the electronic distribution to the User. The number on the voucher will be the identifying element of the purchase. The maintenance of its security and its disclosure to third parties is the sole responsibility of the acquiring User.

10.4 Special Paraná Turismo Receptivo recommends that every transaction be carried out with caution and common sense. The User must weigh the risks of the purchase, and there is no interference by Special Paraná Turismo Receptivo on the decisions made by its Users.

10.5 In view of the impossibility of the full and uninterrupted operation of any telecommunication or computer system for 365 days a year, 24 hours a day, this situation of fragility also includes, due to its complexity, the availability of the services object of the present, including due to the dependence on telecommunications services provided by third parties, Special Paraná Turismo Receptivo does not guarantee the uninterrupted and/or error-free provision of the service.

11. SCOPE OF SERVICES

11.1 These Terms of Use do not generate any partnership, mandate, franchise or employment relationship between Special Paraná Turismo Receptivo and the User. The User acknowledges that Special Paraná Turismo Receptivo will not be responsible for the correspondence or contracts that the User makes with third parties, or even directly with the Special Paraná Turismo Receptivo Partners.

11.2 Special Paraná Turismo Receptivo is not liable for any damage, injury or loss in User equipment caused by system, server or internet failures arising from the conduct of third parties. Special Paraná Turismo Receptivo will also not be responsible for any viruses that may attack the user’s equipment as a result of access, use or browsing the website; or as a consequence of the transfer of data, files, images, text or audio. Users may not assign Special Paraná Turismo Receptivo any liability or demand payment for lost profits due to losses resulting from technical difficulties or system or internet failures. Eventually, the system may not be available for technical reasons or internet failures, or for any other act of God or force majeure beyond the control and will of Special Paraná.


12. INTELLECTUAL PROPERTY

12.1 The commercial use of the expression “Special Paraná Turismo Receptivo” as a trademark, company name or domain name, as well as the contents of the screens relating to Special Paraná Turismo Receptivo services, as well as the programs, databases, networks and files that allow you to access and use your account, are the exclusive property of Special Paraná Turismo Receptivo, are protected by international copyright laws and treaties, trademarks, patents, models and industrial designs. The misuse and total or partial reproduction of such content is prohibited, except with the prior written permission of Special Paraná Turismo Receptivo to this effect.

12.2 The site may link to other sites on the web, which does not mean that these sites are owned or operated by Special Paraná Turismo Receptivo. Having no control over these sites, Special Paraná Turismo Receptivo will not be responsible for the content, practices and services available therein. The presence of links to other sites does not imply any partnership, supervision, complicity or any kind of relationship between Special Paraná Turismo Receptivo and these sites and their respective content.


13. INDEMNITY

13.1 The User will indemnify Special Paraná Turismo Receptivo, its affiliates, controlled or controlling companies, directors, officers, employees, representatives and employees, for any claims made by other users or third parties arising from their activities on the site or their breach of the Terms of Use. Use or otherwise for violation of any law or rights of third parties, including but not limited to attorney’s fees as well as legal costs.

14. JURISDICTION AND APPLICABLE LEGISLATION

14.1 All items of these Terms of Use are governed by the laws in force in the Federative Republic of Brazil. The parties choose the courts of the City of Curitiba to settle any doubt or dispute arising from the interpretation and compliance of these terms, excluding any other, however privileged they may be.